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TITLE: LifeLong Links Information/Referral & Assistance Specialist/Options Counselor

REPORTS TO: LifeLong Links Supervisor

PURPOSE OF POSITION: To provide information, referral and assistance, advocacy, and options counseling to older individuals and adults with disabilities.


  1. Be an initial contact for calls or walk-in clients coming to LifeLong Links Aging and Disability Resource Center (ADRC).
  2. Assess client’s limitations and capacities in order to determine which community resources, services, supports and/or education will best meet the client’s expressed
  3. Work with LifeLong Links staff to assist individuals in securing benefits through programs including: Medicare, Medicaid, SSI, Food Stamps, rent reimbursement, property tax deferment, etc.
  4. Answer general questions related to the Case Management Program, Elder Abuse Prevention and Advocacy Program (EAPA), and the Family Caregiver Program and facilitate referrals to these programs.
  5. Provide Options Counseling for disabled and or older
  6. Promote individual advocacy to secure rights or benefits with providers while empowering older adults to advocate on their own behalf.
  7. Assist in administering benefits through material aid
  8. Perform such duties or special projects as assigned by
  9. Contribute to the overall agency team


  • Bachelor’s degree in a human services related field.
  • Comprehensive knowledge of community support services, providers and programs. Experience working with older adults and/or adults with disabilities.
  • CIRS-A/D certification and Elsevier Person Centered Training within 6 months of hire.
  • Strong communication skills (especially phone skills) appropriate for working with older individuals, caregivers, adults with disabilities, and community service providers.
  • Ability to input information into computer system while conversing with clients. Ability to multitask and while working within a team environment.


Ability to handle multiple programs, accept responsibility, work interdependently with the LLL I&A Specialists, Family Caregiver Specialists, Case Manager, EAPA Specialist, and other agency staff, determine priorities and schedule time effectively.

SALARY/FRINGES: $40,000-$45-000, depending on experience.

Salary will be discussed at interview.

Please send cover letter & resume to Sharee Huffer ( by May 20th, if interested.