With increasing use of technology and AI, scammers can easily make calls and texts appear to come from your bank or credit union. Their goal is to obtain confidential information, such as passwords or PINs, and ultimately convince you to send them money.
IT’S A SCAM. According to Iowa Fraud Fighters, consumers should protect themselves with these steps:
- Verify unexpected messages and be wary of pressure: If a caller or text claims there is an urgent account problem, end the conversation and call the number printed on your card. Fraudsters often invent emergencies or threaten consequences. Stop and contact your financial institution through a trusted channel.
- Do not move funds to a “safe” account and do not assist with a supposed investigation: A bank representative directing you to send money via money transfer app, wire transfer, or digital wallet is trying to steal it. A legitimate bank will not ask you to transfer money, withdraw cash, or mislead its employees.
- Refuse remote access and keep private details private: Never allow an unexpected caller to control your device or sign in to your accounts. Do not disclose passwords, PINs, account numbers, or your Social Security number.
- Routinely check your accounts: Review transactions and statements often so you can quickly spot activity you did not authorize.
Scammers depend on panic and urgency. When something seems suspicious, end the contact and call your bank directly using the number on your card, statement, or via internet search.
