Information & Assistance
Aging Resources of Central Iowa Information & Assistance/Benefits Specialists provide information, assistance, referral, advocacy and counseling to older individuals and their families. Each contact, phone call or face-to-face interview, is unique to the needs of the caller.
The primary responsibilities of Information and Referral/Benefits Specialists at Aging Resources of Central Iowa, are to answer questions from callers in our service area as well as from families and providers. In addition, specialists explain various programs and connects individuals to services, assists them in securing assistance, counsels and provides support.
Do you need help and don’t know where to turn?
Call Aging Resources of Central Iowa’s Information and Assistance Program for free information on community services. Callers will speak with trained, empathetic Information and Assistance Specialists who will assess their needs, answer questions, explain what programs are available, and assist them in securing the assistance they need.
Aging Resources of Central Iowa’s Information and Assistance Program is a bridge between people who need services and the agencies furnishing those services. Accurate information, respectfully and courteously conveyed, often means the difference between getting the help needed and feeling lost and powerless.
Studies show that people seeking services call seven to eight numbers before finding the right one, or they give up before getting the help they need. Calling the Aging Resources of Central Iowa’s Information and Assistance Program at (800) 747-5352 or using the free online LifeLong Links Database can eliminate guessing and misdirected calls.
Frequently Asked Questions about Aging Resources of Central Iowa’s
Information & Assistance (I&A) Program:
How much does the service cost?
There is no fee for information and assistance services.
Is the I&A service always available?
The Information and Assistance/Benefits Specialists are available Monday–Friday, 8:00am – 4:30pm. The LifeLong Links Database of services is available 24 hours a day, 7 days a week.
Is the service confidential?
Yes! Your call or visit will be completely confidential. Our I&A Specialists may ask for basic information including age, zip code, or income in order to provide an appropriate referral or to determine eligibility for a benefit or service.
What qualifications do your Information and Assistance Specialists have?
Aging Resources of Central Iowa’s Information & Assistance/Benefits Specialists are Alliance of Information and Referral Systems (AIRS) trained and certified.